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Privacy Policy
Elders Real Estate Albury Wodonga & Howlong
Last updated: October 2026
1. Our Commitment to Your Privacy
At Elders Real Estate Albury Wodonga & Howlong, we value your privacy and are committed to protecting the personal information you share with us.
Whether you’re buying, selling, renting, investing or simply making an enquiry, we understand the importance of handling your information responsibly and respectfully.
We manage personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect
Depending on your dealings with our agency, we may collect:
Your name, address, telephone number and email address.
Property ownership and transaction information.
Details relating to property enquiries, inspections and appraisals.
Rental applications, employment details, references and rental history.
Identification documents and financial information where required.
Communications, correspondence and preferences.
Website usage information, including information collected through cookies and analytics tools.
We may also collect other information reasonably necessary to provide our real estate services, including sensitive information where permitted by law.
3. How We Collect Information
We may collect personal information when you:
Contact our office or submit an online enquiry.
Attend an open home or private property inspection.
Request a property appraisal.
Apply for a rental property.
Engage our agency to sell or manage a property.
Subscribe to property alerts or marketing communications.
Communicate with our team by telephone, email, social media or in person.
Where appropriate and permitted by law, information may also be obtained from third parties, including referees, service providers and publicly available sources.
4. How We Use Your Information
We collect and use personal information to:
Respond to enquiries and provide real estate services.
Facilitate property sales, purchases, leasing and management.
Process applications and undertake relevant checks.
Communicate about properties and services that may interest you.
Meet our legal, regulatory and contractual obligations.
Maintain accurate records and improve our customer service.
Administer and improve our website and business operations.
Marketing communications will be sent in accordance with applicable laws, and you may opt out of receiving them at any time.
5. Sharing Your Information
Where reasonably necessary and permitted by law, we may share personal information with relevant parties, including:
Property owners, vendors, purchasers, landlords and tenants.
Solicitors, conveyancers, financial institutions and relevant professional advisers.
Tradespeople, contractors and property service providers.
Rental application and tenancy-related service providers.
Technology, database, website and marketing service providers.
Elders-related entities and authorised business partners.
Government agencies and regulatory authorities where required or authorised by law.
We do not sell personal information to third parties for their independent marketing purposes.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically or in physical records, including through authorised third-party service providers.
We retain personal information for as long as reasonably required for business or legal purposes and take appropriate steps to securely destroy or de-identify information when it is no longer required, subject to applicable legal obligations.
7. Website Cookies and Analytics
Our website may use cookies and analytics technologies to understand visitor activity, improve functionality and enhance the user experience.
Depending on the technologies used, information collected may include browser details, pages visited, general location information and website interactions.
You can manage certain cookie preferences through your browser settings.
8. Overseas Disclosure
Some of our technology or service providers may store or process personal information outside Australia.
[Before publication, confirm whether overseas disclosures occur and identify the relevant countries where practicable.]
Where overseas disclosures occur, we will manage them in accordance with applicable privacy requirements.
9. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact our office using the details below. We may need to verify your identity before processing your request.
We will respond within a reasonable timeframe and explain any circumstances in which access or correction cannot be provided.
10. Privacy Concerns and Complaints
If you have concerns about how your personal information has been handled, please contact our office.
We will review your concerns and endeavour to resolve your complaint promptly and fairly.
If you are dissatisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The current version will be available on our website.
12. Contact Us
Elders Real Estate Albury Wodonga & Howlong
Wodonga Office
140 High Street
Wodonga VIC 3690
Privacy Contact: Jamie Maynard
Telephone: 0413 743 361
Email: jamie.maynard@eldersrealestate.com.au
Suggested text: Our website address is: https://wodonga.eldersrealestate.com.au.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Suggested text: Visitor comments may be checked through an automated spam detection service.
