Our Promise To You

Once a successful tenant has been selected, we commence the relevant paperwork on your behalf, including the residential tenancy lease agreement and a detailed entry Condition Report, and collect the bond and first rent payment and issue the keys. We then continue the ongoing management of your property, which includes collecting rent, conducting rent reviews and property inspections, organising repairs and maintenance and preparing end of financial year statements for you and your accountant or financial advisor.

Rent
Your tenant is required to pay rent on a regular basis (as set out in their lease agreement) using easy and convenient options. Our system notifies us immediately if a tenant falls behind in their rent and we use a variety of methods to communicate with them to issue reminders and follow-up on payments.

Rent Reviews
We regularly review the current rental market to maximise the ongoing profitability of your investment.

Inspections
Inspections are carried out before, during and after your tenants’ tenancy period. A detailed entry Condition Report is prepared before a tenant moves in, including hundreds of photographs. This report is used for comparison when the tenant leaves to make sure the property is returned in the same condition. We also undertake regular routine inspections throughout the tenancy to ensure the tenant is taking care of your property. You are welcome to attend these inspections if you choose or a detailed report will be issued to you.

Repairs and Maintenance
When repairs and maintenance are required, we’ll liaise with you and your tenant, provide our recommendation to you and, upon your approval, we’ll organise licensed and insured tradespeople to carry out necessary work. We can also issue you with a recommended schedule of routine maintenance to keep your property at peak condition to maximise your rental income.

EOFY Statement
We produce end of financial year (EOFY) statements in July that summarises income and expenditure for the financial year.